Mellanni makes it easy to return or exchange any product you are not completely satisfied with. You can reach the customer support team by email through mellanni.com/pages/contact-us, and the team will get back to you within 24 hours to help you choose the best resolution. US customers receive a free prepaid return shipping label, so there is no upfront postage cost.Documentation Index
Fetch the complete documentation index at: https://docs.mellanni.com/llms.txt
Use this file to discover all available pages before exploring further.
Resolution options
When you contact support, you can choose from three resolutions:| Option | What you receive |
|---|---|
| Exchange | A replacement product sent to you |
| In-store credit | Credit applied to your Mellanni account for a future purchase |
| Full refund | Refund to your original payment method |
How to start a return or exchange
Contact customer support by email
Visit mellanni.com/pages/contact-us and send a message describing the issue with your order. Include your order number and any relevant details or photos.
Receive your prepaid return label
The support team will reply within 24 hours and provide a free prepaid return shipping label. No postage cost is required from you.
Pack and ship your item
Pack the item securely and attach the prepaid label. Drop the package off at the carrier location specified on the label.
If you are ever unsatisfied with a Mellanni product — even after extended use — Mellanni’s Lifetime Warranty covers you. Contact customer support at any time to request a replacement or refund under the warranty.